| Hotel: |
| Q : What is the classification of hotel? |
A : The Lakehouse is a boutique resort with only 18 rooms, hence does not have any
classification. |
| Q : What are the facilities in the hotel? |
| A : TV Lounge, Games room. |
| Q : Do you have handicapped facilities? |
| A : No, but we have three rooms on the ground floor for easy access. |
| Q : How old is the hotel? |
| A : The hotel was opened in 1970. |
| Q : When was the hotel last renovated? |
| A : The hotel was refurbished in April 2005. |
| Q : What was refurbished? |
A : Guest rooms, bathrooms, replace carpets and curtains, re-upholster chairs, fresh coat of
paint, install ceiling fan in the rooms, bar, lounge and reading room and wireless Internet
access. |
| Q : Can I bring pets to the rooms? |
| A : We apologise to inform that pets are not allowed within the hotel premises. |
| Q : Menus at the restaurant? |
A : Western cuisine with selection of traditional English food such as roasted beef with Yorkshire
pudding. Asian set menu is also available. |
| Q : Peak periods at the hotel? |
| A : Weekends, Malaysia Public Holidays & School Holidays. |
Q : Distance and costs to travel from Airport, Bus Terminal, Shopping Centre, Tourist
Attractions? |
A : Taxi from airport KLIA - 270 km to Lakehouse @ RM 250 nett per way
Taxi from Bus Terminal KL city - 200 km @ RM 210 nett per way
Taxi from Shopping Centre KL city - 200 km @ RM 210 nett per way
Bus from KL city - 200 km @ RM 20 per person |
| Q : Are there any activities for children and related costs? |
| A : Baby-sitting service can be arranged @ RM 15 per hour. |
| Rooms: |
| Q : What are the different room types? |
| A : Deluxe Room, Junior Suite, Family Suite and Honeymoon Suite. |
| Q : What are the sizes of each room type? |
A : Deluxe Room - 32.2 sq m
Junior Suite - 54.6 sq m
Family suite - 76.6 sq m
Honeymoon Suite- 101.6 sq m |
| Q : How many rooms are there for each room type? |
A : Deluxe Room - 11 rooms
Junior Suite - 3 rooms
Family Suite - 3 rooms
Honeymoon Suite – 1 room |
| Q : What are the differences amongst the room types? |
A : Deluxe Double
1 queen size four-poster bed for 2 pax
Deluxe Twin
2 separate single beds for 2 pax
Junior Suite
1 single bed & 1 queen size four-poster bed for 3 pax
Family Suite
1 queen size four-poster bed & 2 single beds for 4 pax (2 rooms in one with shared
bathroom)
Honeymoon Suite
1 king size four-poster bed, with mini bar, fire place |
| Q : What are the amenities in the rooms? |
| A : Coffee & tea making facilities, hairdryer. |
| Q : What views are available from the rooms? |
| A : Rooms have either a view of the lake or the forest. |
| Reservations: |
| Q : How can I make a reservation? |
A : Through hotel's website – click here , email info@lakehouse-cameron.com /
info@hplhotels.com or fax: 605 495 6213. |
| Q : Can I book two rooms with one reservation? |
| A : Yes, you can. |
| Q : Do I need to set up an account before I can make any reservations? |
| A : Not necessary. |
Q : Can I make any special requests during the reservation process, such as non-smoking
rooms or adjoining rooms? |
A : Yes, non-smoking rooms are available on the ground floor (two deluxe double room).
No adjoining room for Deluxe room. |
| Q : Is it necessary for me to provide my credit card details during the reservation process? |
| A : Yes, in order to guarantee your reservation. |
| Q : Is your website secured? |
| A : Yes. |
| Q : Which credit cards can be used to guarantee a reservation? |
| A : Amex, Visa, Mastercard & JCB. |
| Q : How do I change or cancel the reservation I made on-line? |
A : You may do so from hotel's website under 'cancel reservation' section - click here.
You need to provide the email address and check in date for the booking in order to
complete this process. You can also call the hotel or email info@lakehouse-cameron.com to
cancel the reservation. |
| Q : Can I check-in early? Can I check-out late? |
A : Check-in time is after 1400 hours and check out by 1200 noon.
Early check-in subject to room availability. |
| Q : What is the cancellation policy? |
A : Cancellation has to be made 7 days before arrival date.
Cancellations made less than 7 days prior to check in date, 50% of total room charges will
be debited to guest's credit card.
For No Shows, 1 night's room charge will be levied. |
| Others: |
| Q : What is the hotel's address? |
| A : 30th Mile Ringlet, 39200 Cameron Highlands, Pahang, Malaysia. |
| Q : What is the cost of an extra bed? |
| A : RM80+ per bed per night inclusive of breakfast. |
| Q : What is the availability and cost of baby cot? |
| A : It is complimentary. |
| Q : Are there any transportation facilities? |
| A : Local taxis are available at starting rate of RM 15 per way. |
| Q : Is the tap water drinkable? |
| A : No. 2 bottles of water are provided in the room per day at no charge. |
| Q : What is the corkage charge at the restaurants? |
| A : RM50+ per bottle. |
